by Al Killeen | Oct 29, 2013 | Values Based Culture
Dread… It’s how I feel some mornings when I first leave the sanctity of slumber in favor of the responsibility of wakefulness…. Dread… Why? I’m alive aren’t I? Had enough to eat yesterday… didn’t I? Still got a roof over my head? Etc… But there...
by Mike Lyons | Oct 15, 2013 | Effective Management, Employee Engagement, Leadership, Values Based Culture
The Discussion Topic: Caution – Mental Models at Work A colleague of mine and I were talking to the company’s Client Services Manager about a client’s complaint last week. At issue was a client who was unhappy with the service they had received from our company. As...